DESK SUPPORT ENGINEER

Job Objectives:

• Keep up with necessary IT helpdesk functions, such as maintaining all computer systems, software and network tools.
• Maintain and monitor all desk devices condition.
• Maintain and manage Voice over IP system.
• Maintain IT assets.

Job Responsibilities:

• Oversee the endpoint devices (PC, Laptop, IP devises, etc.).
• Support endpoint hardware and software for employees and customers.
• Creation, deployment and maintenance of endpoint images.
• Maintain integration between endpoint computers and devices like (Weighting scales, barcode printers, barcode scanners, normal printers, speakers, microphones, bill counters, coin counters, etc.)
• Apply software patches software updates to end point computers and devices.
• Maintain and troubleshoot IT equipment like laptops PC, printers, and related input and output devices.
• Apply the preventive/routine maintenance to the endpoint devices.
• Maintain and manage file and print servers.
• Randomly audit end point devices and check security compliance.
• Manage windows server update service and ensures automatic updates.
• Monitor and manage network interfaces on the access layer network devices.
• Monitor antimalware servers and prepare end point protection reports.
• Manage Active directory users and computers that are delegated by the IT team lead.
• Implementation of and compliance with IT security standards for endpoint devices.
• Manage physical security for employees and devices as per operational standards.
• Support security team in deployment of CCTV devices and cameras.
• Receive IT incident reporting from employees by phone, email, or any communication system. 
• Respond and update IT tickets on the IT ticketing system.
• Escalate issues to the next level of support, if necessary, as per ITIL standards.
• Maintain user’s accounts and mailboxes for employees and devices.
• Prepare daily, weekly and monthly reports related to end point devices or user accounts.
• Work in one of three shifts along the working day to cover the business requirements.
• Handles any additional duties as directed by the IT Team lead.

Reporting Line  :              IT Team Leader
Nationality         :              Saudi ONLY
Salary Offer       :               SAR 10,000 – SAR 14,500

 Education & Experience:

• Bachelor's degree in technology, computer science (OR any related fields).
• 2+ years of IT experience.

Technical Skills:

• Installation and maintaining domain network environment.
• Conduct IT Training for new joiners to be familiar with standard office applications.
• Maintaining IT Manuals.
• Assisting the IT Team Leader in technical fault analysis and troubleshooting.
• Communicating with staffs on all aspects of IT.
• Monitoring and managing desktop systems security and alerts.

Skills (Preferred):

• Knowledge of Microsoft system administration.
• Professional IT certifications (CCNA, MCSA, ITIL, any other certifications)